East Surrey
These contacts can help you make your home safer and reduce the risk of falls. From home safety checks to equipment advice, you’ll find support to help you stay confident and independent at home.
Please find below useful links, relevant resources and contact information. All links open in a new window and may include links to websites, videos, and PDF files for downloading and printing.
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Support to stay independent at home
For information on helping you stay independent at home, visit the following page on Surrey County Council’s website.
Help and support for older and retired people
This page brings together content from across our website which may be useful for older and retired people.
Keeping a completed form saves the worry of trying to recall the information during the stressful time of someone going missing. It also saves time for the police, allowing the search to start sooner.
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Home Adaptations
Contact your local Handyperson Service for support with minor adaptations such as additional handrails. Millbrook Healthcare is currently the Handyperson Service for those who fall under Reigate & Banstead Council, Mole Valley Council, and Tandridge Council.
Phone: 03301 243 758
Email: SurreyHIAContactUS@millbrookhealthcare.co.uk
Surrey County Council: Home Equipment Finder
Surrey County Council have developed an online home equipment finder to help people stay independent and live in their own homes.
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Mole Valley Life: Digital Lifeline Alarms
Personal alarms and monitoring systems can alert call centres or carers if you experience a problem, either at home or outside, such as a fall - you may hear this called telecare. Mole Valley Life provide the Lifeline Alarm and Technology Enabled Care service for East and West Surrey.
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Surrey Fire and Rescue Service: Safe and Well Visit Advice
Please visit the Surrey Fire and Rescue Service website to complete their free online home fire safety check. This will generate a bespoke fire safety plan, including escape plans and where to install smoke detection.
If you are considered at risk from the answers you submit, a member of Surrey Fire and Rescue Service will be in touch to offer you a free "Safe and Well Visit" to assist you with all your fire safety needs.
Phone: 0800 085 0767
Text/SMS: 07971 691 898
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Pegasus Scheme
Pegasus is a scheme for people with difficulty in speaking or communicating who need to report information to the emergency services. It means that they can fill in their details online, so that when they call emergency services, they can quote ‘Pegasus’ and a unique PIN number, and the call taker can view all of their details without the need for the person to repeat them.
It’s an important resource in tackling hate crimes against people with disabilities, which we sadly know is an under-reported crime. It removes the barriers people may face when needing to report a crime but feeling unable or not having the confidence to.
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Herbert Protocol
The Herbert Protocol is a form that carers, family or friends of a vulnerable person, or the person themselves can fill in. It contains a list of information to help the police if the person goes missing.
Keeping a completed form saves the worry of trying to recall the information during the stressful time of someone going missing. It also saves time for the police, allowing the search to start sooner.
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Visit our Information and Advice section
Visit our Staying Active section
Visit our Home Safety section
Visit our Help and Contacts section
Start your online Self-Assessment
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Help and Contacts
Please note that the advice contained on this website is not intended to replace the advice of your GP or other health professional